Store Policy

HUCHi Store Policy

Welcome to HUCHi!

Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience.

1. Returns & Exchanges

• We accept exchanges within 7 days of purchase.

• Items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With tags still attached

• No cash refunds.

• Exchanges are limited to products of equal value or higher (customer pays the difference).

• Health and hygiene items such as beanies and certain headwear may not be eligible for exchange once worn.

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2. Defective or Damaged Items

• If an item is faulty or damaged, please report it within 48 hours of purchase or pickup.

• We will assess and offer an exchange for the same item or a product of similar value.

• Damage caused by improper handling or wear and tear will not qualify.

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3. Online Orders & Store Pickup

• Pickup available at our Cape Town store:

  • Mon–Fri: 8:00 AM – 5:00 PM

  • Sat–Sun: 10:00 AM – 2:00 PM

• Orders must be collected within 7 days of receiving the pickup confirmation.

• Uncollected orders may be returned to stock.

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4. Payments

HUCHi accepts the following payment methods:

• Cash

• Debit/credit cards

• EFT (Proof of payment required before collection)

• Mobile payments where available

 

5. Product Availability

• Stock is subject to availability.

• Certain items may have limited quantities or seasonal availability.

• We do not hold items unless paid for in full.

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6. Custom Orders & Pre-orders

• Some items may require full payment upfront.

• Production or delivery timelines will be communicated clearly.

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• 7. In-Store Conduct

• Please handle products with care.

• Our staff reserves the right to deny service in cases of inappropriate behavior or policy violations.

• Shoplifting will result in immediate action.

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8. Privacy & Customer Information

• Customer details collected during purchases or orders are kept confidential.

• We do not share personal information with third parties.